Webb's Dog Security Group respects your privacy. This notice covers personal information provided through this website, by email or by telephone in connection with security enquiries and related business communications. It should be read alongside any separate terms or information supplied for a specific security assignment.
1. Who we are
Webb's Dog Security Group is the data controller responsible for the personal information described in this notice. The business operates from Bracknell under the trading name Webb's Dog Security Group.
Email: info@webbsdogsecuritygroup.co.uk
Telephone: 07803 105806
If the legal person or company behind the trading name changes, this notice and the controller details will be updated.
2. Information we collect
Depending on how you contact us and what you ask us to do, we may collect:
- your name;
- email address and telephone number;
- the site, property, town, area or postcode connected with your enquiry;
- the security service you are interested in;
- dates, hours, access details and operational requirements you choose to provide;
- the content of messages, emails and other correspondence; and
- information reasonably required to prepare a quote, arrange an assignment or manage an existing customer relationship.
Website and technical information
The custom contact form uses a short-lived technical anti-abuse check based on a one-way value derived from the visitor's IP address. It is used only to limit repeated form submissions and expires after a short period. The website hosting, email or security infrastructure may also create normal technical logs needed to operate and protect those services.
Sensitive information
Please do not include special category information, criminal offence information or other highly sensitive personal details in the website enquiry form unless it is genuinely necessary for the security service you are asking about. If such information is required for a specific assignment, it should be discussed directly so that an appropriate and lawful handling method can be agreed.
3. How and why we use personal information
We only use personal information where there is a lawful reason to do so. The main purposes and lawful bases relevant to this website are:
| Purpose | Typical information | Lawful basis |
|---|---|---|
| Responding to a request for security services and preparing a quote | Contact details, location and requirements | Contract / steps before a contract where you ask us to provide a quote or take steps towards supplying a service. |
| Answering general enquiries and managing business communications | Contact details and correspondence | Legitimate interests in responding to genuine enquiries and operating the business effectively, where those interests are not overridden by your rights. |
| Planning and administering agreed security work | Contact, site and operational information | Contract where processing is necessary to provide the agreed service; in some business-to-business situations, legitimate interests may also apply to ordinary business-contact information. |
| Keeping appropriate financial, tax or legal records | Relevant customer and transaction records | Legal obligation where records must be retained by law, and legitimate interests where records are needed to establish or defend legal rights. |
| Protecting the website and preventing misuse | Limited technical and security information | Legitimate interests in keeping the website, enquiry system and business communications secure. |
Submitting an enquiry does not sign you up to a marketing list. Website enquiry details are not used for unrelated electronic marketing simply because you contacted us. If marketing is introduced in future, the appropriate UK GDPR and PECR rules will be followed and this notice will be updated.
5. How long we keep information
We do not aim to keep personal information indefinitely. Retention depends on why the information is held and whether an enquiry becomes an active quote, assignment or customer relationship.
- WordPress enquiry records: private copies created by the website contact form are automatically scheduled for deletion after approximately 12 months.
- Email correspondence: may be kept for longer where needed to respond to an active enquiry, manage a quote or service, keep an appropriate business record or deal with a complaint or legal issue.
- Customer, transaction and accounting records: may need to be retained for longer periods where tax, accounting, insurance, contractual or other legal requirements apply.
When information is no longer required for the purpose for which it is held, it should be securely deleted or anonymised where practical.
6. Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have rights including:
- the right to ask for access to personal information held about you;
- the right to ask for inaccurate information to be corrected;
- the right to ask for information to be deleted in certain circumstances;
- the right to ask for processing to be restricted in certain circumstances;
- the right to data portability where the legal conditions are met;
- the right to object to certain processing based on legitimate interests; and
- rights relating to solely automated decisions with legal or similarly significant effects, where applicable.
If personal information is being processed on the basis of legitimate interests, you can object to that processing. We will consider the objection and stop the processing unless there are compelling legitimate grounds to continue or the information is needed for legal claims.
This website does not make solely automated decisions about whether to provide security services or quotes. To exercise a right, contact info@webbsdogsecuritygroup.co.uk. We may need enough information to verify your identity before acting on a request.
8. Keeping information secure
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure. These include limiting access to website enquiries, using HTTPS for the website, using WordPress security controls, and keeping unnecessary personal information out of public-facing website content.
No internet or email system can be guaranteed to be completely secure. If you need to send information that is particularly sensitive, contact Webb's first so an appropriate method can be discussed.
9. Contact, complaints and changes to this notice
If you have a question about this notice or how personal information is handled, contact:
Webb's Dog Security Group
Email: info@webbsdogsecuritygroup.co.uk
Telephone: 07803 105806
Information Commissioner's Office
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO). You can contact the ICO through ico.org.uk, by telephone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Updates
This notice may be updated when the website, service providers, business structure or data-handling practices change. The latest version will be published on this page with a revised update date.